How can we help?
Help for reviewers
Help for businesses
Popular questions
For reviewers
Why was my review rejected?
Usually because it lacks a real experience, includes personal data, or breaks our content rules. You’ll get an email with the exact reason and can edit and resubmit.
Can a company remove my review?
No. Companies can only reply publicly or report it. A moderator checks the report against our public guidelines.
How do I edit my review?
Go to Account → My reviews → Edit. The update history stays visible on the review.
Is my email shown publicly?
Never. Only your display name and optional location are public.
For businesses
Can I delete a negative review?
No — on any plan. You can reply publicly and report reviews that break guidelines.
How do I verify ownership?
Use a domain email or add a DNS TXT record. See “Claim your profile”.
Do promotions change my rating?
No. Sponsored placements are labelled and sit outside ranked lists.
Can I invite only happy customers?
No. Selective invitations break our rules and can lead to a warning on your profile.